It all began in 1988 when founder and CEO Mary-Lynn Bellamy-Willms and her husband, Russ Willms, left large multinational agency careers to work from home and spend more time with their sons. As the kids grew, so did business.   

There was a pattern to what clients requested.  How do I build average check? Increase frequency of visits by key customers? Keep my best customers really happy? Stand out from the crowd? Go multi-channel?  It soon became clear that clients were interested in an agency that spoke their language; -- an agency that understood their needs and could help them to get shoppers. Lots of shoppers.

Over the years, we’ve helped attract shoppers for many retailers, with an emphasis on retail destinations such as shopping centres and stores.  During this time, the retail world has changed significantly. Clients still ask us the same questions – and new ones. Do I need a blog? What’s a widget? Do I have the right analytics?  Podcasting?

We can answer these questions. As retail branding specialists, we’ve attracted staff with outstanding credentials.  Staff that have worked on multinational retailers, that have won prestigious retail awards, that have implemented complex multi-channel strategies, and that at some point in their lives have actually worked in a retail setting. And judging by the range of shopping personalities at Suburbia, we have experts that bring a diverse perspective to clients’ favourite question:  “How do I get more shoppers?”